FAQ

Frequently Asked Questions

If you see any questions that aren't listened below. Feel free to email us personally at (info@bluethru.com). Please allow 12-24 hours for response time, Thank you!

 Location Estimated Shipping Time
United States 2-5 days 
Canada, Europe, Middle East, Asia 5-10 days ( 7 days average)
Australia, New Zealand 5-10 days ( 7 days average)
Mexico, Central America, South America, South Africa 5-10 days ( 7 days average)

 

What payment options do you accept?

You can pay with all major credit and debit cards through paypal. We don’t accept cash on delivery or other means.

 

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

 

I did not receive a confirmation email

Please contact us at (info@bluethru.com) if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

 

How long will my order take to be processed?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 48 hours to process orders.

 

How to track my order shipment ?

Once your order has been shipped we will send you a confirmation email with a tracking number. Once you receive your email click the Track Order page on our website. You will then be directed to our shipping agency. From there you will enter your tracking order.